Terms and Conditions

Sessions:

A clinical hour comprises 50 minutes face-to-face/ online with the therapist. It is recommended sessions are weekly and we they should take place on the same day at the same time each week.

Fees and Payment:

Please note that fees are payable by bank transfer in advance of the session.

Please note that payment for a session must be submitted before a subsequent session can take place and sessions will be cancelled if payment hasn’t been made.

Missed Sessions/Cancellations:

In order for us to provide the best possible service it is important that clients attends sessions as arranged.

Cancelled sessions will be charged for at the full contracted rate if cancelled within 48 hours of the session starting.

If for any reason your therapist is unable to attend your session, any fees paid will be reimbursed directly to your bank account.

 Exceptional circumstances

 We recognise that emergencies happen. If you know that you might not make an appointment, please let us know as soon as possible. Similarly, if you had a genuine emergency I could consider waiving or reducing the cancellation fee.

Should you repeatedly make and cancel appointments, we might ask for a non-refundable pre-payment. We wound not refund this payment, even if you cancel ahead of the usual 48-hour window.

Acceptance of Terms & Conditions:

Attendance of sessions following receipt of Reflection Clinic’s Terms & Conditions will be seen as acceptance of them.